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Terms and Agreement

Policies:
 
Business Hours Customer Service & Order Processing: Mondays - Saturdays, 10:00 am - 6:00pm EST, except public holidays.


Online orders and email queries: 24 hours a day, 365 days a year.  Orders received outside of regular business hours will be processed during the next business day.

Order Processing

You can order our products:

1. Using the product pages on this website
2. OR you can send us an email (sales@ExoticIslandProd.com), telling us what product, size and quantity you need.  We will then email you an invoice which you pay via PayPal, using your debit/credit card or your PayPal account.  We will keep your invoice open for 3 business days. If your invoice remains unpaid at the end of that period, the invoice will be cancelled.

Payment
We process all transactions using PayPal. PayPal is a secure online payment method that keeps your financial information secure. We have no access to your credit card or PayPal account information.

Shipping
We usually ship orders within TWO (2) business days once we have received your payment. If we are not able to ship within the usual time frame we will contact you via the email address you provide with your order.

We ship all orders via the USPS (United States Postal Service) with a tracking ID, which usually takes 3-6 business days to deliver.  If you do not receive your package within 7 days of getting notification that your package was shipped, please use the tracking number provided with your notification email to see where it is in USPS™ delivery process.  Also, get in touch with us and we will also try to follow up with the USPS.

 
PLEASE ENSURE THAT YOU PUT YOUR CORRECT DELIVERY ADDRESS WHEN MAKING YOUR ORDER.
We will ship your order to the address that you provide when you submit your order.  We cannot take responsibility for orders delivered to an address that you provided incorrectly. We thank you for understanding.


Shipping Fees (USA)
The shipping fees we charge are based the weight of your order, and the zip codes to which it is being shipped.

International Shipping

Depending on the country and the weight of your package, the current shipping fees range from USD$19.95 to USD$77.95.

Returns & Refunds
Returns and Refunds are on a case by case basis.  If you have any problems with your order, please contact us via telephone (954-446-5190) or email (info@ExoticIslandProd.com) within 3 business days of delivery and we will work with you to resolve the issue.  For the handcrafted soaps, due to the nature of the soaps, we do not normally offer a refund, or returns on those items.

FREQUENTLY ASKED QUESTIONS:

Q:  If I were to order 2 of the same product would I be charged shipping twice or just 1 time for both?

A:  The shipping is calculated by weight, so if you order the products together, the weight in most cases is lower than ordering them separately, and your shipping costs will be lower.
 

Q:   How do you ensure shipments will arrive intact?
A:   We do our best to ensure that all shipments are packed and shipped in such a way minimize the risk of damaging the products, and we've chosen shippers with excellent track records.